Sometimes the VGA icon doesn't appear in Content Sharing on Polycom Touch Control. We can't also do any sharing document.
I must restart PTC or HDX7000 to have it.
And sometimes, PTC freeze ... (same problem ith another PTC)
Any idea ?
welcome to the Polycom Community.
Please ensure you always post the HDX and PTC Software Version as changes/fixes are mentioned in their release notes and you could cross check against these.
If official support is required please check how to phone or open a case here----------------
I've found a few dodgy PTC's - and reflashing the software has fixed them all. (some for example don't recognise anything connected to the USB input.. )