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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

Sometimes the VGA icon doesn't appear in Content Sharing on Polycom Touch Control. We can't also do any sharing document.

I must restart PTC or HDX7000 to have it.

And sometimes, PTC freeze ... (same problem ith another PTC)

Any idea ?

Thank you

3 REPLIES 3
HP Recommended

Hello Beca78,

 

welcome to the Polycom Community.

 

Please ensure you always post the HDX and PTC Software Version as changes/fixes are mentioned in their release notes and you could cross check against these.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello,

 

PTC version  1.4.0

HDX 7000 Release - 3.0.4-20259

 

Thanks

HP Recommended

I've found a few dodgy PTC's  - and reflashing the software has fixed them all. (some for example don't recognise anything connected to the USB input.. )

Try that

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