Polycom Studio X30/X50 unable to change the Device name

[Anonymous]

Hi everyone,

I got a problem in changing the device name of X30/X50. 

I am using default Poly mode. The reason why I need to change this device name is that when I call/join a meeting, the name that showed to other meeting attendance is the device name.

When I changed it to my desired device name in webUI, it will automatically change back to it default one (StudioX30-XXXXXX) may be after few days without any setting changed.

Any ideas to solve it? 

Thank you!

[SteffenBaierUK]

Hello @CK_UAT ,

Welcome back to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible

Please ensure you familiarise yourself with the FAQ’s listed in my signature for your convenience.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Anonymous]

Hi Steffen,

Thanks for the remind.

The firmware version of the X30/X50 is 3.7.0-352042

Provider mode is Poly

This is a day 1 issue since we try to change the Device name

Thank you.

[SteffenBaierUK]

Hello @CK_UAT ,

thanks for providing some of the details.

3.7.0 is no longer a supported version so I would suggest you upgrade to 3.10 or 3.9.1

Is this device provisioned via Lens or RPRM?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Anonymous]

Not sure if you got this worked out or now, but I had to change it through Poly Lens. We're on version 3.12, and it's totally grayed out in the General Settings - System Settings screen in the system itself.

[Anonymous]

I also have this issue with our X50.  Go into the admin portal and the Device and Room Name are greyed out.  And I just updated it to the latest firmware available.

[Anonymous]

I am having the same issue. We have multiple X30s deployed and all are showing greyed-out boxes for Device Name and Room Name.

We are using Zoom Rooms if that makes an difference.

[SteffenBaierUK]

Hello @crcormier and @wjs2105 ,

either stating the latest software does not help others when finding this post in days, weeks, months, or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id and in the case of Microsoft Teams or Zoom all the details as both providers have the ability to upgrade the software of their applications so it is important to know what is being used and not what is part of our firmware

The same is applicable for not stating the software at all.

In addition, are any of these systems managed by Poly Lens or RPRM/Clarity

I would suggest opening a ticket with our support organisation.

Best Regards

Steffen Baier

[Anonymous]

Hi,

Has anyone found a fix for this?  I'm having the same problem.  

Thanks

[Anonymous]

Hello, All,

If you're trying to change your system's name in the Teams Admin Portal but it's grayed out, that is because Poly Lens is controlling that. I have some devices set up in Lens and some not, and I think I'll be removing all of my devices from Lens in order to standardize support.

So - sign in to Poly Lens in order to change the Device Name and Room Name, or remove it from Lens if you want to be able to change those settings through Teams Admin Agent.

My software: 4.0.0.376092