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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-01-2016 12:33 PM

HP Recommended

Hello everybody,

 

sorry, may be i can find the answer of my question in the past of posts, but i cant find it:

 

everytime i turn on the device, the PrealPresence 500 make again and again selftests (also during real video call). I havent find this setting in manuals to shut down the tests or i'm wrong? Can you help me please?! Thank you in advance!

 

best regards,

Martin Harder

5 REPLIES 5

‎04-03-2016 05:41 PM

HP Recommended

try a factory reset. see if it still happens. If it does, try updating firmware to latest version, if still happening it's time to file an RMA

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‎04-05-2016 07:14 AM

HP Recommended

Hello ScholzHTC,

 

Do you have resolve your problem ?

 

I've the same issue

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‎04-08-2016 01:24 PM

HP Recommended

Sorry for the late answer. i was few days out of business. 

If i try a factory reset, i lose all the right settings. I'm too afraid... Have you or another  user/admin another ideas before i try a factory reset?

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‎04-12-2016 06:31 AM

HP Recommended

I had alerady test a Factory, didn't work fore me ! 😞

 

I tried a RMA request, Polycom cancelled directly my request !

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‎04-12-2016 08:31 AM

HP Recommended

See my attachement file, this is my seetings. I think it's good with thoses seetings !

 

Maybe you can use "Do Not Disturb" on the two features.

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