Polycom RealPresence Group 500- MSteam

Occasional Visitor

Polycom RealPresence Group 500- MSteam


I am using Polycom RealPresence Group 500, it is found there is time lag from the communication about 5 sec when using MSTeam call / conference.

I don't have this issue if I am using the MSTeam directly from laptop using the same Lan connection.


Is there any setting to be done or new firmware that improve this??


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Polycom Employee & Community Manager

Re: Polycom RealPresence Group 500- MSteam

Hello @BKW ,

The community contains individual sections dealing with the different products we offer Voice, Audio/Video, UC Infrastructure or Others.

Your post or the post you replied to was placed into an incorrect section and has therefore already been moved.

In regards to the GroupSeries and Microsoft Teams as this device does not run this natively we can only assume you are using some sort of service to transition this.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow-up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible

Please ensure you familiarise yourself with the FAQ’s listed in my signature for your convenience.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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