• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

We have a Polycom Real Presence Centro system in our office. After about 30min and 40seconds of being in a call we experience a video freeze. The call itself according to the web console is still active but the call itself stops all video and audio transmission. The call is being hosted on another provider, joinmyvideo.com, 

 

This has only happened after an update to the system.

We have since rolledback all updates. 

Factory reset the device

Manually updated back to last known "good firmware"

Mirrored settings from known "good hardware"

Updated and removed firewall

Attempted call on each firmware including factory firmware

Enabled /disabled h.323 and SIP

Tried different network locations

Sent IM's and attachments via conference.

We have also tried to manually adjust KAIntervals via polycom support media, api does not recognize the commands via telnet or SSH.

 

Does anyone else have any ideas?

 

Thanks,

 

Drew

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.