Polycom Real Presence Group 500

Occasional Visitor

Polycom Real Presence Group 500

We have a Polycom Real Presence Group 500, and a Polycom Eagle Eye III camera. The camera does not follow the person that is speaking. Is there additional hardware that needs to be purchaesd or should this work out of the box?

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Polycom Employee & Community Manager

Re: Polycom Real Presence Group 500

Hello Leo,

welcome to the Polycom Community.

The Eagle Eye III camera is a MPTZ camera that can be manually controlled via the remote control.


If you are looking for automated solutions I suggest you speak to your Polycom reseller in regards of the EagleEye producer and/or EagleEye producer as explained => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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