Polycom Real Presence Group 500 Content sharing for Macbook

Occasional Visitor

Polycom Real Presence Group 500 Content sharing for Macbook

Hello polycom Members,


I am new to polycom realm, and I am stumb with Content sharing not working for the new (type c )mac. Has anyone experience this? When I plug my mac to  our Conferencing system I see the laptop has recognize the dual monitors, but  will only display black on monitors, Audio in the other hand works great.   

Message 1 of 3
Polycom Employee & Community Manager

Re: Polycom Real Presence Group 500 Content sharing for Macbook

Hello @ChrisD ,


welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.


Jul 12, 2016 Question:What is HDCP?

Resolution: HDCP stands for High-bandwidth Digital Content Protection to prevent copying of digital audio and video content as it travels across connections as explained in detail => here <=


As you stated that other HDMI sources have no issue I would assume this is related to the Mac.


The next step would be opening a ticket with Polycom support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Advisor

Re: Polycom Real Presence Group 500 Content sharing for Macbook

Hi we are also facing this issue - did you ever find a fix ?

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