Point to point audio/video conference is working fine. But when I want to add 3rd attendant, Polycom RPG 500 freezes and reboot itself.
We have license for 6 attendants, so it should be working.
This can be anything from heating, memory issue, or corrupt software. If you have coverage on the Group 500 I would call into tech support and have them get a case created for this issue.
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These are the required informations:
Model: RealPresence Group 500
Hardware Version: 10
System Software: Release - 4.1.3-111080
Audio Device 1
It should be the newest version.
I don't think it is problem of the hardware... I'm guessing it is problem with MS Lync directory server, because it cannot reach it over the network.