Polycom RP-TOUCH

bav
Occasional Advisor

Polycom RP-TOUCH

Hello!

 

I have an RP-TOUCH and when I connected it to PoE there is nothing on the screen at all, but led is green. So, power works ok but device does not boot. 

 

I tried USB recovery(stick with touch operation system and touch panel software . zip files) but nothing has changed 

 

Could you advice how to get the touch up and running?

 

 

 

 

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1 REPLY 1
Poly Rahul
Polycom Employee & Moderator

Re: Polycom RP-TOUCH

Hi @bav 

 

Greetings of the day !!

 

Please find the below link and follow the procedure to factory reset the Realpresence Touch.

https://knowledgebase-iframe.polycom.com/kb/viewContent.do;jsessionid=EB773ACF826879AA28D8CF8512705E...

In case a factory reset will not resolve the issue, you can open a support ticket with Poly for further assistance.

 

 

Best Regards,
Rahul Nautiyal

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