Polycom RP-TOUCH

Occasional Advisor

Polycom RP-TOUCH



I have an RP-TOUCH and when I connected it to PoE there is nothing on the screen at all, but led is green. So, power works ok but device does not boot. 


I tried USB recovery(stick with touch operation system and touch panel software . zip files) but nothing has changed 


Could you advice how to get the touch up and running?





Message 1 of 2
Poly Rahul
Polycom Employee & Moderator

Re: Polycom RP-TOUCH

Hi @bav 


Greetings of the day !!


Please find the below link and follow the procedure to factory reset the Realpresence Touch.


In case a factory reset will not resolve the issue, you can open a support ticket with Poly for further assistance.



Best Regards,
Rahul Nautiyal

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Message 2 of 2