Solved: Polycom RP Group 310 as end-point client of SfB201...

Nikita F · ‎07-15-2016

Hello,

I'm a newone, who starts using Polycom RP Group 310.

I have RP 310 latest siftware update - 5.1.2

SfB license

SfB2015 server with latest CU3 + full functionality installed (internal/external chat/calls/mobility).

I wonder to use RP310 as a part of SfB2015 environment. Network, domain, calendar and SIP settings are fine. Status of the system is pretty green.

When I called to friend's of mine SfB client (2016 version) we had nice A/V chat. Call is going to both side.

The problem is when I try to call to my internal clients. No matter what version of client or the direction of call - the call immediately ends.

I'm not a pro in UC, what can I do to solve the issue? What is to check/to test?

Kindly regards,

Nikita

SteffenBaierUK · ‎07-17-2016

Hello Nikita,

again for Russia there is no SRTP aka encryption support so there would be no menu to operate.

For LYNC / Skype please check as outlined => here <=

This must be set to:

Set-CsMediaConfiguration site:Redmond1 -EncryptionLevel donotsupportencryption

It is illegal in Russia to use SRTP encryption.

IF you still have issues please open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your MAC address or serial number starting with 8 so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

SteffenBaierUK · ‎07-15-2016

Hello

From the name I assume you are based in Russia. In Russia we are not allowed to set SRTP so you need to check on your server site to set encryption to supported and not forced

Best regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Nikita F · ‎07-15-2016

Hi Steffen,

thanks for the quick responce. Yes, I'm from Russia and I hate sanctions.

So, I try to find via web interface the encryption tab, but no result.

Admin settings -> Security -> Global settings -> and here I only see Security Profile / Authentication / Access / Visual Security class...

How to set the encryption?

Regards,

Nikita

Nikita F · ‎07-15-2016

One more thing,

can RPG 310 be a part of SfB2015 multipoint conferencing?

thanks.

NF

SteffenBaierUK · ‎07-16-2016

Hello Nikita,

this is a LYNC / Skype for Business setting as for example discussed => here <=

I assume your second questions is about an AVMCU call and yes it can.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Nikita F · ‎07-17-2016

Steffen, hi.

Still stuck with Encryption section in web interface.

Admin settings -> Security -> Global settings -> no encryption here.

Another interesting thing with RPG 310: I downloaded the logs and made quick look.

Two settings:

comm.Callsetting.callFeatures.Multipoint.mpenabled="False"

comm.Callsetting.callFeatures.encryptionenable="Off"

What this can be? How can I operate these settings?

Regards,

Nikita

SteffenBaierUK · ‎07-17-2016

Hello Nikita,

again for Russia there is no SRTP aka encryption support so there would be no menu to operate.

For LYNC / Skype please check as outlined => here <=

This must be set to:

Set-CsMediaConfiguration site:Redmond1 -EncryptionLevel donotsupportencryption

It is illegal in Russia to use SRTP encryption.

IF you still have issues please open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your MAC address or serial number starting with 8 so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Nikita F · ‎07-18-2016

Hello Steffen,

thank you.

I will try the options.

Best regards,

Nikita

Nikita F · ‎07-19-2016

Hello Steffen,

I set EncryptionLevel to SupportEncryption on SfB 2015 and this was enough.

Now RPG 310 works absolutely well ans as planned.

Thank you for the support! It really helps!

Regards,

Nikita

Polycom RP Group 310 as end-point client of SfB2015

Polycom RP Group 310 as end-point client of SfB2015

Re: Polycom RP Group 310 as end-point client of SfB2015

Re: Polycom RP Group 310 as end-point client of SfB2015

Re: Polycom RP Group 310 as end-point client of SfB2015

Re: Polycom RP Group 310 as end-point client of SfB2015

Re: Polycom RP Group 310 as end-point client of SfB2015

Re: Polycom RP Group 310 as end-point client of SfB2015

Re: Polycom RP Group 310 as end-point client of SfB2015

Re: Polycom RP Group 310 as end-point client of SfB2015

Re: Polycom RP Group 310 as end-point client of SfB2015