I just installed Polycom HDX 8000 and VVX 1500 and have these problems
1st: Touch Control:
. s/w 1.1.0-73 -> I can not login for administration could you tell me what is the userid and password
I login as admin and password is the pasword I create when first login
2nd: HDX system:
. s/w 3.0.1-10628 -> I can not use the remote control after a while. I don't know what I did. Could you tell
me how to reset it
. s/w update to 3.2 -> can not update to 3.2 get error message
. can not putty to the unit using userid = Polycom and password = 456. Could you tell me what is
the user id and password.
welcome to the Polycom Community.
I can only answer question 3, there is currently no End User Access to the VVX1500 via Putty/SSH.
Polycom Global Services
If official support is required please check how to phone or open a case here----------------
On your first question the user name is admin and password is 456
On your second question, When you pair the touch control with the HDX it disables the HDX remote control. You need to unpair the touch control. That's working as designed.
As far as the software update, please explain what you get for an error message.