Hello Doug,
This is not really a bug on HDX side but a limitation which is a known behavior and already mentioned within LifeSize release notes. The resolution that is being sent from Lifesize is not supported on HDX, we have therefore implemented code changes to try to avoid the crash.
You should therefore get the Life Size users to restrict the call rate at 512 Kbps because of the known limitation.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
