I am a newbie for video conferencing machines units. I would like to ask for your assistance for our HDX6000.
1. Delay Sounds (incoming/outgoing) during call.
2. Video of caller or you called will hang after 10 seconds or less(no movements or sounds)
3. The call disconnected after 10 seconds or less.
4. After disconnected in call, you will not be able to contact the others, you will need to restart the unit before you can contact the others again.
Please help me on this issue.
Hello @Ed23 ,
Welcome to the Poly Community.
Back in August 1st 2016, we announced the Polycom HDX range end-of-sale and end-of-life.
We can only assume that you may have purchased this unit 2nd hand.
From our FAQ:
Most likely your issue is caused by some sort of firewall.
Are these H.323 calls or SIP?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
If official support is required please check how to phone or open a case here----------------
Info about the unit, this HDX has been purchased a long time ago, while I am not around the company yet. This is my 1st time handling a kind of video conferencing machine. My apologies as i mentioned Sir I'am a newbie.
How can I know if this is H.323 or SIP Call?
All I know Sir is they use this video conferencing with Japan and Nearby branch of our company.
And also I am wondering why our other branch is same IP address as we do?