Polycom Group Series Answer issue

zaheer
Advisor

Polycom Group Series Answer issue

Hi, is anyone aware of an auto answer issue with the Group Series units? we have +100 endpoints and >40 of those are group series.

 

We have a polycom resource mananger and DMA.

 

Provisioning profiles are active. GS unit is successfully provisioned and registered to GK.

 

One or two of the units are not able to answer incoming calls. via the remote and auto answer is not working. Other units on the same version work fine.

 

We can dial into VMR's from the endpoint and everything works fine.

 

Hardware Version:10

System Software:Release - 4.1.1.1-120023

Serial Number:821406415874CV

MAC Address:00:E0:DB:41:58:74

 

any ideas? is this an out of box failure?

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1 REPLY 1
Video EP PLM
Trusted Contributor

Re: Polycom Group Series Answer issue

Make sure the Do Not Disturb feature was not activated on the unit not answering.

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