We do not yet know your currently used software version so it may be hard to explain as the menu may have changed.
Looking at the Admin Guide 6.0.0 => here <= I suggest you check out the section "Customize What Users See on the System Home Screen"
The above describes how you add speed dials as contacts.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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---------------- The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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