Polycom Eagle Eye IV Camera not working

[tolu.ojewunmi]

Good morning. 

I have a two(2) polycom eagle IV that is not coming up when powered up by the Group Series 500; the version of the codec use were 5.1 and 6.0. I have also tried with various codecs but is still not coming up. Please refer below for the logs for a non working camera.

[Polycom Video EP PLM]

Where these working and stopped working?

Are you sure it is the camera and not the cable?  Have you swapped to a different mini-HDCI cable?  Did you look at the connectors on the cables to make sure there are no bent pins?  Are they securly connected to the codec/camera?

Did the codec identify the camera type?  Do you have camera control?  What do you get from it?

Please explain what is meant by 'not working'.

[tolu.ojewunmi]

Thanks for getting back to me with your response.

So I swapped the HDCI cable but the camera still does not come up and the connector I used where not bent all the pins were all straight. So when connected to the Group Series I get a blue screen and the camera is not detected. It was properly connected to the camera; but when I used another Polycom camera EagleEye IV it powers up.  Not working in the sense that the camera is not coming up when connected to the Group Series.

[Kevinavcs]

Hi,

How did you resolve this issue?

I have same issue with eagle eye IV Camera and group 310

[Polycom Video EP PLM]

If one camera works using the same port on the codec and the same cable and another does not, then it sounds like you have a bad camera.

[Kevinavcs]

Noted thanks