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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello, I have been unable to unlock our councils x50, as the TC8 tablet is stuck in checking for controller in the Zoom Rooms mode. All other modes seem to work fine. This happened after an automatic update.

Any suggestions?

 

Thanks!

 

x50 vers 3.9.1-360006

tc8 vers 3.9.0-210608

Zoom Rooms vers 5.8.3.388

8 REPLIES 8
HP Recommended

Hello @Derek.smith95 ,

 

Welcome to the Poly Community.

 

I can only advise you the same as I did >here<

 

Downgrade via General Settings > Download Update From Customer Server URL

https://swupdate.lens.poly.com/polyos/3.9.0/358026

If this fails please work with our support team in your region.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello - ran into the same issue after upgrading to the latest released version (3.9.1) - has this issue been addressed as the Poly x30 is still showing 3.9.1 as the latest version?

HP Recommended

Hello @MPG155 ,

 

Welcome to the Poly Community.

 

So far I am not aware if we have found this to be a Zoom issue or Poly issue. I suggest you get this into support and quote 33928916 or 33945434

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen, I believe it was a Zoom issue as all other apps and modes worked fine, it was only locked in the Zoom Rooms mode. What fixed it for me was factory resetting my devices and re-configuring the Zoom Rooms app. Hopefully it won't happen before a meeting again haha!

HP Recommended

I have this same problem on a X30 with a TC8. Factory resetting did not resolve the issue for me. I reached out to Zoom support and they said this is a Poly issue. Can Poly support confirm this is a known bug? Is there a work around? Is there an expected updated firmware with a fix? Or is this really a Zoom issue and I am being given false information?

 

Thanks

HP Recommended

Hello @Derek.smith95 

from a previous reply:


@SteffenBaierUK wrote:

Hello @MPG155 ,

 

Welcome to the Poly Community.

 

So far I am not aware if we have found this to be a Zoom issue or Poly issue. I suggest you get this into support and quote 33928916 or 33945434

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 




------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello @Derek.smith95 , @MediumRoast  and @MPG155 ,

 

Welcome back to the Poly Community.

 

We have just released PolyOS 3.10.0

 

The above has a fix for the to us known issue with the partner application on TC8 being unable to start / update

 

If you still find an issue please work with our Support Organisation.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

The update resolved the issue. Thanks for letting me know!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.