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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-09-2023 02:15 AM

HP Recommended

I've had a sudden deluge of reports of the audio from X50s into Teams being quiet and fading in and out, I know Teams on Desktop was updated this month, is anyone aware of the cause of this problem.

 

In group calls it's only the Studio X that has quiet and varying microphone pickup, for example if a user starts speaking on the X50 it takes a few seconds for the voice to fade in, they're also rather quiet.

 

PolyOS 4.0.1

4 REPLIES 4

‎06-09-2023 03:44 AM

HP Recommended

Same here, just tested it from a few X50 devices, the other participants in the meeting experience very low volume. 

 

Not sure when it started, I just noticed it today.

Was this reply helpful? Yes No

‎06-09-2023 04:07 AM

HP Recommended

Hello @Gilad_H  and @ocaudeo 

 

welcome to the poly community.

 

Please see >here<

 

This was a change by our Partner Microsoft. The workaround for this is shared in the link above.

 

We will make a change to accommodate the change made by our Partner Microsoft in the next 4.1 release

 

Best regards

 

Steffen Baier 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-09-2023 06:54 AM

HP Recommended

Yes, I've already manage to find this known issue and the workaround:

https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-rooms-and-devices/rooms-known-is...

 

Was this reply helpful? Yes No

‎06-12-2023 12:37 PM

HP Recommended

Hello @Gilad_H and @ocaudeo 

 

please see >here<

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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