Poly X50 and TC8 with Teams

Occasional Visitor

Poly X50 and TC8 with Teams


I have an X50 running firmware 3.3.2-286154 paired with a TC8 running 3.3.2-210446 which I am attempting to use with Teams. I am able to log into my Teams account on the TC8 however the screen on the X50 doesn't change from the prompt to log in. Simultaneously the TC8 which is now logged in shows "Couldn't find any devices"  "Make sure the device you want to pair is signed into the same Teams account"  


How do I sign in the X50 given that I have no way to control it? Should signing in on the TC8 not sign in the X50 also?

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Polycom Employee & Community Manager

Re: Poly X50 and TC8 with Teams

Hello @baposdo 


you are using an old unsupported build. Please upgrade to 3.11 or 3.10 and try this again.


Best Regards


Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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