Poly X50 & EagleEye IV USB Problem

Occasional Visitor

Poly X50 & EagleEye IV USB Problem

Hello! We have been trying to add an EagleEye IV USB camera to some preexisting Poly X50 Video Bars. 


The cameras work great as a second camera provided that the X50 is fully booted up prior to powering up the Poly X50's. If the EagleEye is powered up before the X50 such as a power outage (X50 takes longer to boot up) then the connection fails.


Has anyone had any experience with this or know of any potential solutions? 

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Polycom Employee & Community Manager

Re: Poly X50 & EagleEye IV USB Problem

Hello @ppetro ,


Welcome to the Poly Community.


Simply not enough information:

  • is this a day 1 issue?
  • What software version of Studio X?
  • What software version of the EagleEye IV?
  • Normal USB limitation cable length used?
  • What provider mode?

Please ensure you familiarise yourself with the FAQs listed in my signature for your convenience.


The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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