Poly X50 Wall Mounts - Unable to get replacement parts

Craig J
Occasional Visitor

Poly X50 Wall Mounts - Unable to get replacement parts

Has anyone had any luck getting replacement parts from either from Poly or their partners?

I've has a Case and RMA open with Poly for almost 2 months and I'm still no closer to getting a replacement wall mount. 


Sales partners I've spoken to can't help as these parts aren't on general sale.


Very frustrating as we have a Poly X50 Camera we cant use correctly as we would like it wall mounted. I've also wasted so much time chasing Poly support with little or no response.

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Polycom Employee & Community Manager

Re: Poly X50 Wall Mounts - Unable to get replacement parts

Hello @Craig J ,


welcome to the Poly community.


As far as I know these are not official orderable parts.


Try to call and see if the support representative can open a T&M ticket for you. These are the parts:




Best regards


Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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