Poly X50 Wall Mounts - Unable to get replacement p...

Craig J · ‎12-20-2022

Has anyone had any luck getting replacement parts from either from Poly or their partners?

I've has a Case and RMA open with Poly for almost 2 months and I'm still no closer to getting a replacement wall mount.

Sales partners I've spoken to can't help as these parts aren't on general sale.

Very frustrating as we have a Poly X50 Camera we cant use correctly as we would like it wall mounted. I've also wasted so much time chasing Poly support with little or no response.

SteffenBaierUK · ‎12-20-2022

Hello @Craig J ,

welcome to the Poly community.

As far as I know these are not official orderable parts.

Try to call and see if the support representative can open a T&M ticket for you. These are the parts:

Best regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Poly X50 Wall Mounts - Unable to get replacement parts

Poly X50 Wall Mounts - Unable to get replacement parts

Re: Poly X50 Wall Mounts - Unable to get replacement parts