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Poly X50 Studio going offline

swinterstorcon
Advisor

Re: Poly X50 Studio going offline

Thanks, got the updates yesterday.  

Message 11 of 15
AndresJ
Frequent Visitor

Re: Poly X50 Studio going offline

I am too facing this problem with X30 and X50.  Where can I find information to setup nighly reboots via REST API or any other method.

Message 12 of 15
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly X50 Studio going offline

Hello @AndresJ 

 

Welcome to the Poly community.

 

From our Video FAQ:

 

May 19, 2020 Question: Does a Poly G7500 or Studio X50/X30 support REST API?
Resolution: Details on this can be found in the Poly VideoOS REST API Reference Guide >here< (or search the Support Page for the latest) or for instructions check >here<

 

Both CURL or Power Shell examples are included and the important part is restartAll

 

If you still see the issue with the Studio X in Teams mode crashing even when running PolyOS 4.0 please work with our support team as we have a test build that should mitigate the ANR issue we see with some customers.

 

Please reference 34363431 / EN-239046 when supplying logs files

 

Best regards

 

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 13 of 15
AndresJ
Frequent Visitor

Re: Poly X50 Studio going offline

got it thank you.  BTW, it looks like the 4.0 firmware that was released a couple of weeks ago has been removed from both Poly and TAC.

Message 14 of 15
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly X50 Studio going offline

Hello @AndresJ 

 

our Partner Microsoft has removed PolyOS 4.0 from the TAC, as per my own personal knowledge, as they have no method to ensure the device is running at least 3.14.x before applying PolyOS 4.0.

 

This is a requirement before the update. We, Poly, have not removed the update and it should be available via our Support Page or Poly Lens.

 

Best regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 15 of 15