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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-15-2020 09:10 PM

HP Recommended

What are the recommended USB cables for using with Poly USB Device Mode?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-16-2020 01:57 AM

HP Recommended

Hello @bmgr 

 

I just added this to the Video FAQ. Please check >here< but understand that normal USB2.0 or USB3.0 cable length restrictions apply

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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4 REPLIES 4

‎04-16-2020 01:57 AM

HP Recommended

Hello @bmgr 

 

I just added this to the Video FAQ. Please check >here< but understand that normal USB2.0 or USB3.0 cable length restrictions apply

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎07-01-2020 10:28 AM

HP Recommended

Hi, Steffen,

 

in the FAQ you have listed both USB 2.0 and USB 3.0 cables I am wondering about that.

What USB bandwidth is required for the Studio X50 to get the best performance in device mode?

Is USB 2.0 with 480Mbps really enough?


Do you have experience with USB extenders for longer distances?

 

Yours Hans-Ulrich

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‎06-14-2021 08:21 AM

HP Recommended

Hi Steffen,

 

Do you have any recommendations for USB Extension cables for the Studio X50? Is the 10m Unitek Y-3005 suitable for this unit?

 

Regards

 

Simon

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‎08-29-2022 09:11 AM

HP Recommended

We tested two. The one from AVACCESS works flawlessly. The one from ATEN we tested didn't work and caused the X50 to freeze randomly.

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