Poly X Devices Go Offline in TAC. Unable to force reboot via various methods.

[SR_MCSE]

Hello, I have been experiencing issues from time to time where some of my devices show offline in TAC, where others show online. All devices are in the same location and all in the same management subnet. 

Remote access to all via WebUI and SSH are available. 

When I try to force a reboot via the UI, the button changes from Red to Gray and no reboot is initiated. 

From an SSH login, the 'reboot now' command doesn't force a reboot to occur. 

Issuing a restart from TAC just sits in a queued status and doesn't reboot. 

I am forced the pull power from from the Poly X units to restore.  Moving forward, I am setting up a scheduled task to SSH to each device and issue the 'reboot now' command to proactively reboot nightly. I don't feel I should need to do this, however 10 of 15 devices went offline in the over night hours last night. 

I'll pull the devicediagnostics from TAC and see if there is any reason for this based on the offline timestamp. 

Device details:

Teams Admin Agent

1.0.0.202205230848.product

Up to date



Firmware

3.14.1.374010

Up to date



Company Portal App

5.0.5484.0

Up to date



OEM Agent App

4.0-1010068

Up to date



Teams App

1449/1.0.96.2022120503

Up to date

[SteffenBaierUK · Accepted solution]

Hello @SR_MCSE ,

Welcome back to the Poly Community.

Same issue is discussed >here< 

A daily/weekly reboot seems to stabilize the Teams app on Android 8.1

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only. Please refer support to EN-239046

I will close this post

Best Regards

Steffen Baier

[SteffenBaierUK]

Hello @SR_MCSE 

Poly OS 4.0 has been posted. Please see >here< as this is at present a controlled roll out.

If you still find issues please open a Ticket with Poly support so we and our partner Microsoft can investigate new issues running Android 10

Best regards

Steffen Baier