Hello @Aluizio Deodato ,
Your post ended up in the Spam Filter so it was moved here.
To release this one of us volunteers has to check this as this is an automatic process of the community software used to host this board.
From the Video, it seems Studio X is not paired with the same account as the TC8. I would suggest you factory restore both units. Ensure they are both on Poly OS 4.0, pair the TC8 via the StudioX web Interface, select Microsoft as the provider, sign in on Studio X first, then the TC8, and pair them.
If this still fails please work with our partner Microsoft as there is nothing for Poly support to do as the app is provided by our Partner Micrsoft.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
