Hello @LT , @Will Sherlock and @npde ,
first of all, I can only ask you to use Poly Studio X software 3.5.0 as this includes Microsoft Teams APK 20h2 1449 1.0.96.2021051904 for MTRoA and then upgrade via the TAC if offered.
In addition, if using Intunes:
- Add the device serial numbers as corporate identifiers
i. Endpoint Manager > Devices > Enroll Devices > Corporate device identifiers
- This allows the X 50 or X 30 to enroll, however, the TC8s may not be able to sign.
It has been found that Intune is reporting the incorrect serial number for the TC8 so it is failing to be recognized as a corporate device.
EDIT: This was fixed in Software 3.6 or later
- To work around this allow personal enrolment.
Create an exception group for personal enrolment for certain accounts
- Endpoint Manager > Devices > Enroll Devices > Enrollment Restrictions > Create Restriction
Add each of the rooms accounts to the above exception group
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
