Poly Studio X50s Audio crackle in Content mode

[KK Sky]

Hello,

We have two new Studio X50s installed, both running Software Version 3.14.1-374010. Both of them also use a TC8 Touch Panel for control.

Device Mode doesn't present any problems, however, when using Content Mode, there is a very noticeable audio crackle just prior to the sound coming through, and again after the sound has stopped. This happens every time, no matter what the sound is. It could be while checking the volume the PC is at, or even checking the 'narrator' voice. As soon as you press the PC for sound, the crackle happens for about 1 second, and then again when the sound has stopped for about 1 second. It almost sounds like an old record when the final track has been finished playing...I have recorded it as well. I have heard that some of our other X50s are doing the same thing. I was wondering if others have run into this issue?

If you need further information, I would be happy to supply it. Thank you.

[SteffenBaierUK]

Hello @KK Sky ,

Welcome back to the Poly Community.

We are already aware of the issue and are in the process of addressing this. Please raise a ticket via our official support infrastructure and mention 34134632 and ECS-53 and support may be able to supply a test build and we can verify the issue you see is the one we are aware of.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[KK Sky]

Hello, and thanks so much for your quick response! I have entered the ticket information and submitted it. Much appreciated!

Regards,

Ken