• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi all,

 

we have a couple of Poly Studio X30 and X50 in our company. I recently updated them all to 3.10 and they are all used in Teams Mode. I have an issue were the devices would go into standby (screen is black) when they are used with HDMI ingest in Teams Mode or also Device Mode with HDMI. So very 10-15 Minutes or so one has to touch the TC8. For me this makes no sense at all. As long as there is a HDMI signal they should not go into any standby or power savings mode. What am I missing, is there a specific configuration?

 

Cheers,

 

Matthias

1 REPLY 1
HP Recommended

Hello @MatthiasW ,

 

Welcome to the Poly Community.

 

I believe this is a known issue and should be addressed in the next 3.11 release

 

We cannot provide ETA's or anything via the medium of a community forum so I suggest you open a ticket via our support infrastructure in your region.

 

Please quote https://jira.poly.com/browse/EN-219925

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.