Re: Poly Studio Compatible with Chromebox?

Uk144 · ‎04-21-2022

We have 3 poly Studios. They used to be connected to a Windows 10 PC. We changed 2 of them to work off a chromebox. Ever since then the Louudpeaker side of things has not worked ( or worked intermittently). Will the Poly Studio not work with a chromebox/chromebook? Has anyone else got them to work nicely together? (btw they are on the latest firmware). Thanks

Poly Mukesh · ‎04-21-2022

Hello @Uk144

Greetings from Poly !!

Poly Studio is compatible with Windows and Mac OS only.

It might not work with Chromebook due to the lack of supported drivers i.e UAC 1.0 Audio, UVC 1.1/1.5 Video, HID 1.11 m.

However, in case it works then performance is not guaranteed.

Best Regards,
Mukesh Kumar

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Uk144 · ‎04-21-2022

That's a pity that Poly do not support Chrome OS.

I will have to stick to Jabra.

SteffenBaierUK · ‎04-21-2022

Hello @Uk144

unfortunately it is the other way round. Some Chromebooks do not support the listed Video Standards provided by my colleague.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Uk144 · ‎04-21-2022

My Apologies, From the Chrome OS folk they directed me the other way!

SteffenBaierUK · ‎04-21-2022

Hello @Uk144 ,

I am unsure what a chromebox is but Studio USB has been certified by Google as an approved Google Meet hardware https://meetingdevices.withgoogle.com so I would push Google Support on this.

Feel free to provide our Internal Reference https://jira.poly.com/browse/EN-220421 to their support Team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Uk144 · ‎04-21-2022

Thanks for that.

The link had a 404 error and I couldn't find the Poly Studio on this page: https://meetingdevices.withgoogle.com/products/?type=All-in-one,Meeting+Room+Kit,Headsets+and+Speake... Should it be?

SteffenBaierUK · ‎04-21-2022

I updated the URL as it added a character behind it

EDIT: Listed here https://meetingdevices.withgoogle.com/products/

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's