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Poly G7500 Version 2.1 - Not able to upgrade - Upgrade fails " Authentication Failure"

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SreeFVC
Occasional Contributor

Poly G7500 Version 2.1 - Not able to upgrade - Upgrade fails " Authentication Failure"

.Hi 

 

I am installing a Poly G 7500, customer wanted to use that in device mode. I cannot find Provider settings in the menu. I tried to upgrade the system to latest version via online and USB method. The upgrade fails giving the error " Validation failed"

 

I can see a license key section in the web ui, Do i really require a license key to enable the features of G 7500 in Version 2.1. It does not have TC 8 . 

1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly G7500 Version 2.1 - Not able to upgrade - Upgrade fails " Authentication Failure"

Hello @SreeFVC ,

 

Welcome back to the Poly Community this way too.

 

As already explained via email you cannot upgrade directly to 3.13 from 2.1

 

There is no need for a license at present. The update should be in steps.

 

For example go from 2.1 to 3.0, then to 3.2.3, and then try 3.13

 

We do post links to older versions with every software release. Simply use the Customer server and point to the links provided. For example the 3.13. release >here<


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------

If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

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Message 2 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly G7500 Version 2.1 - Not able to upgrade - Upgrade fails " Authentication Failure"

Hello @SreeFVC ,

 

Welcome back to the Poly Community this way too.

 

As already explained via email you cannot upgrade directly to 3.13 from 2.1

 

There is no need for a license at present. The update should be in steps.

 

For example go from 2.1 to 3.0, then to 3.2.3, and then try 3.13

 

We do post links to older versions with every software release. Simply use the Customer server and point to the links provided. For example the 3.13. release >here<


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 4
SreeFVC
Occasional Contributor

Re: Poly G7500 Version 2.1 - Not able to upgrade - Upgrade fails " Authentication Failure"

That was really helpful. Thank you.

Message 3 of 4
SreeFVC
Occasional Contributor

Re: Poly G7500 Version 2.1 - Not able to upgrade - Upgrade fails " Authentication Failure"

Yes. Later i noticed that he missde upgrading to 3.2.3. Guided him accordingly.

 

Thank you.

Message 4 of 4