Hello @Dane P ,
Can you share the ticket reference usually starting with 1-?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
If official support is required please check how to phone or open a case here----------------
Hi Dane P,
I'm dealing with the same problem with the latest software. Did you get a solution for this problem?
I sure haven't.
As a workaround, I have programmed my Crestron logic to send the command button hangup\x0D after the call disconnects. I am using Crestron's Group Series module version 4.0.0 and looking at the ConnectedCall_1_IsAvailable output. When this signal goes low, I trigger the button hangup input on the module, which is under the Remote Control Button section. It seems to be working, however, I read here that this command is not documented and 'could change.' If this suddenly stops working due to a Poly firmware update, we will be scrambling to sort it out for our customer! Not good.
Dude, that is the same exact link I put in my reply above.
I don't think the idea of sending 'vcbutton play' followed by 'vcbutton stop' is a solution. The users will see the screen flip and flash seemingly erratically and won't understand what's happening.
Literally the first sentence in my post is where I said that I am using the button hangup command.
I've been asked to provide an update to this issue, but there is still no resolution. As stated before, I am watching the status of the codec to see when the call is disconnected, then I have to send the 'button hangup' command to actually exit the 'session.'