• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎02-14-2022 02:55 AM

HP Recommended

Hi,

 

We have a Poly Group 700 series installed for a while now and everything is running smoothly until recently today we encountered frequent disconnections in our calls (H323 & SIP) at 3 -10mins at most. Upon checking the CDR, it is indicated that "call has ended". We are running version "Release - 6.1.5-360613". Network connectivity is stable, no issues with outbound connectivity. We also have Poly X50 installed and tried to test that one out and no disconnections occurred. This is starting to stress me out since I cannot find the root cause of the disconnections. Any help would be appreciated.

 

Thanks,

Justin

1 REPLY 1

‎02-14-2022 08:53 AM

HP Recommended

Hello @Justin Acera ,

You posted in the wrong section so it was moved here. 

 

I would suggest you use a currently supported Software like 6.1.7.2 or if you have an upgrade key try 6.2.2.8

 

I can see you work for a larger organisation so the next step would be raising this with our support team.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.