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Poly G40-T Disable Nightly Reboot

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Trueman1991
Advisor

Poly G40-T Disable Nightly Reboot

Hi,

We have a number of G40-Ts and they reboot on a nightly basis. We have an issue where once they reboot the GC8 doesnt come on until the USB-C fibre cable is unplugged and plugged back into the PC. We have installed 1080p EDID emulators but this doesnt seem to have resolved the issue. This only seems to be an issue in rooms that have two external 4k monitors connected via HDMI.

Is it possible to disable the nightly reboot on these devices?

The G40-T is running 4.12.138.0

Thanks

Message 1 of 3
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Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly G40-T Disable Nightly Reboot

Hello @Trueman1991 ,

 

Welcome back to the Poly Community.

 

This is more a question to our Partner Microsoft as I believe they added the reboot to the MTR software.

 

In regards to the GC8 detection, this should come into our support organisation as from the description it seems to match an issue I am aware of.

 

Please raise a case and quote internal ticket 34026594/EN-226535

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

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Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly G40-T Disable Nightly Reboot

Hello @Trueman1991 ,

 

Welcome back to the Poly Community.

 

This is more a question to our Partner Microsoft as I believe they added the reboot to the MTR software.

 

In regards to the GC8 detection, this should come into our support organisation as from the description it seems to match an issue I am aware of.

 

Please raise a case and quote internal ticket 34026594/EN-226535

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
Trueman1991
Advisor

Re: Poly G40-T Disable Nightly Reboot

Thanks, i will log the ticket now

Message 3 of 3