Solved: POLY X50 device mode IR remote

Sylvain · ‎03-07-2022

Can I use the POLY USB IR remote (2201-52889-001) with a Studio X50 configured for device mode only?

SteffenBaierUK · ‎03-09-2022

the smaller remote does not have access to the side menu and therefore you cannot get to the settings.

Just used on its own it can only move up/down/left/right using the navigation pad but you have no way to zoom into a room.

The "original" remote needs to access the menu to be able to move up/down/left/right or zoom in and out.

Best regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

Poly Rahul · ‎03-09-2022

Hello @Sylvain

Welcome to the Poly community!

Please elaborate on your query a bit more. What is the function that you seek to gain from IR Remote when Studio X50 is configured for device mode only?

Also, we recommend using TC8 or Studio X's own remote to control the functions.

Best Regards,
Rahul Nautiyal

Please ensure you always check the FAQ's.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

Sylvain · ‎03-09-2022

All I need to access is the camera functions PTZ & auto on/off. No requirement for the dial pad since the laptop will be used to make/end call.

The POLY Studio USB remote would be less confusing for the users

SteffenBaierUK · ‎03-09-2022

Hello @Sylvain ,

Welcome to the Poly Community.

I would get this confirmed by our official support organisation but testing this with a Poly Studio X 50 running 3.10.0 with a G7500 paired Bluetooth remote pressing the 3 vertical lines will bring up the side menu:

Using the navigation bar in the middle to the right and down to select Camera Settings will bring up the next menu:

In there you could turn off or on the camera Tracking or use the camera control if tracking is off to use the + and minus to Zoom in and out and the navigation pad to have the other actions

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Sylvain · ‎03-09-2022

This is using the smaller remote of the POLY Studio USB and not the standard remote of the X50 Correct?

SteffenBaierUK · ‎03-09-2022

Hello @Sylvain

the smaller remote does not have access to the side menu and therefore you cannot get to the settings.

Just used on its own it can only move up/down/left/right using the navigation pad but you have no way to zoom into a room.

The "original" remote needs to access the menu to be able to move up/down/left/right or zoom in and out.

Best regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Sylvain · ‎03-09-2022

Got it . Thanks

POLY X50 device mode IR remote

POLY X50 device mode IR remote

Re: POLY X50 device mode IR remote

Re: POLY X50 device mode IR remote

Re: POLY X50 device mode IR remote

Re: POLY X50 device mode IR remote

Re: POLY X50 device mode IR remote

Re: POLY X50 device mode IR remote

Re: POLY X50 device mode IR remote