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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi , 

 i have a customer who is facing the Display issue with Zoom Services. 

They are using the Group 700 Softwarea version 6.2.1.2 

In a Multipoint call with other POLY end point + Zoom Services the Display shows the Black screen 

any one facing the same issue . there are Two units of Group 700 iwth same issue. 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hey, the latest release version for the Group Series 700 is version 6.2.2.6.

If upgrading doesn´t solve the issue, you should open a trouble ticket with Poly support.

 

Uwe

Cheers, Uwe

Check my blog at https://aitsc.de/blog

View solution in original post

2 REPLIES 2
HP Recommended

Hello @Syed Shahab Ali ,

 

Welcome back to the Poly Community.

Has Zoom support been contacted as of yet? In addition, you are not on the latest supported software for your devices.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hey, the latest release version for the Group Series 700 is version 6.2.2.6.

If upgrading doesn´t solve the issue, you should open a trouble ticket with Poly support.

 

Uwe

Cheers, Uwe

Check my blog at https://aitsc.de/blog
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