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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi All,

 

Recently we upgrade HDX 7000 HD to 3.1.14 however touch control cannot be upgraded to 1.17.

 

I tried to follow the PTC USB upgrade process however it does not work.  

 

Error: "Error Initializing software package. Please verify the software package or obtaina new one, and try again. if the software package resides on a remote server, please contact you administrator.

 

Please assist.

 

Thanks,

Amlesh

2 REPLIES 2
HP Recommended

Hi Team,

 

Anyone who can assist on this issue please.

 

Thanks

HP Recommended

Hello @Amlesh Sengar ,

 

Welcome to the Poly Community.

 

The community is run by volunteers who will respond if they can answer questions.

 

If you are in need of support please work with a Poly reseller and/or Poly support directly.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
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