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No video using X50 with Philips screen

SorenFleron
Occasional Advisor
‎03-06-2023 05:18 AM
‎03-06-2023 05:18 AM

Re: No video using X50 with Philips screen

Hi Lofi

And trust me I will keep you updated! 

 

And I agree - we don't see this with other TV's... However it is interesting that when TV says no signal, there is no signal coming out of the Studio X... It simply turns off the signal when we turn off the TV... I used a grabbercard in my laptop to ensure that there was no image from Studio X. So I really hope that the logs I took out of the TV and the Studio X will bring us somewhere...

 

Will keep you posted, and If you hear anything please let me know.

 

BR Soren

Message 11 of 18
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SorenFleron
Occasional Advisor
‎03-06-2023 05:21 AM
‎03-06-2023 05:21 AM

Re: No video using X50 with Philips screen

By the way... setting the TV to HDMI 1.4 and powering off and on TV it shows the attached - instructions with black background... Really strange.

 

BR Soren

Message 12 of 18
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lotfi
Advisor
‎03-06-2023 05:51 AM
‎03-06-2023 05:51 AM

Re: No video using X50 with Philips screen

Soren,

 

That's really strange that the signal is "set to off" from studio X because of a monitor...

it is not supposed to.

 

About the black background, is the device mode is turned on for Samtalerum?

Or does it appears randomly instead of the home screen Poly.

Message 13 of 18
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SorenFleron
Occasional Advisor
‎03-06-2023 05:56 AM
‎03-06-2023 05:56 AM

Re: No video using X50 with Philips screen

Hi Lofi

 

Yes really strange. Well in HDMI 1.4 it shows when power off the TV and power on again... - We also saw it when changing resolution on the Studio X... 

But that is for sure the Studio X now showing the blue background - connecting a pc shows colors from PC, so not black / white...

But yes in deed the monitor output of the Studio X goes dead when repowering the TV... we can only get image back by repowering the Studio X...

So this is really strange.

BR Soren

Message 14 of 18
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lotfi
Advisor
‎03-06-2023 06:16 AM
‎03-06-2023 06:16 AM

Re: No video using X50 with Philips screen

Soren,

 

I think the black and white screen is normal we have the same thing appearing with another brand tv here. WHile the studio X is not connected to a computer

Message 15 of 18
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Dan Hemsø
Frequent Advisor
‎03-06-2023 06:20 AM
‎03-06-2023 06:20 AM

Re: No video using X50 with Philips screen

Hi @lotfi..

 

Which brand do you have the black background issue on?

 

fyi: Søren F. and I are working on this together for the customer.

/Dan
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Message 16 of 18
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lotfi
Advisor
‎03-06-2023 06:36 AM
‎03-06-2023 06:36 AM

Re: No video using X50 with Philips screen

Hi Dan

 

I can not tell you right now because the room is actually occupied, I will tell you that Wednesday or thursday (strikes theses next days in france, I won't be at office)

 

 

Message 17 of 18
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lotfi
Advisor
‎03-14-2023 05:36 AM
‎03-14-2023 05:36 AM

Re: No video using X50 with Philips screen

Hi Dan

 

the monitor is a Philips too. BDL5551

Message 18 of 18
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