Re: No video from Far End

Tracyp · ‎06-23-2014

Hello everyone.

We have a VSX7000 (near end) talking to a PC with Polycom Telepresence M100 (far end).

They are connected through an IPSEC VPN.

I can see local video on the far end and can connect a call from the near end.

The far end sees the near end video but at the near end here I am not seeing any video from the PC.

What could be causing this?

Thanks

Tracy

SteffenBaierUK · ‎06-23-2014

Hello Tracyp,

welcome to the Polycom Community.

The community's Video Endpoint FAQ contains this post here:

Jun 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize video conferencing?

Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <=

and

Jun 21,2014 Question: What could be causing one way video or one way audio when utilizing video conferencing?

Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <= in order to open the relevant firewall ports.

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Tracyp · ‎06-25-2014

The thing is that the units are talking through a fixed IPSEC VPN so there should not be any port blocking taking place.

SteffenBaierUK · ‎06-25-2014

Hello Tracyp,

as one side is a Microsoft Operating system (m100) the likelyhood of a firewall being active is quite high.

Please check the Windows firewall (or disable it for testing) and ensure the relevant ports are not being blokcked.

You can install wireshark and ensure that all the traffic is arriving and leaving the PC.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Tracyp · ‎06-29-2014

I have done some further testing. I downloaded the latest windows desktop telepresence onto a laptop within the same network.

I successfully connected to the far end and got video both ways.

This seems to point to it being something related to the VSX7000.

any suggestions? I really need to get this working soonish

thanks

Tracy