No sound from HDMI output of HDX-6000 when conected to SoundStructure

SOLVED
Ovg
Trusted Contributor

No sound from HDMI output of HDX-6000 when conected to SoundStructure

When HDX-6000 is connected to SS via C-Link interface there's no sound from HDMI output of HDX-6000. It is normal or how I may get sound from HDMI output?  Sorry for my English, I'm from Russia.

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Kendo
Polycom Employee

Re: No sound from HDMI output of HDX-6000 when connected to SoundStructure

That is the way it works. HDMI audio is turned off and all audio is routed through the SoundStructure. The idea is that you have a better sound system connected to the SS than what come with the monitor.

Ken
Polycom
Sr. Product Support Technician

View solution in original post

Message 2 of 6
5 REPLIES 5
Kendo
Polycom Employee

Re: No sound from HDMI output of HDX-6000 when connected to SoundStructure

That is the way it works. HDMI audio is turned off and all audio is routed through the SoundStructure. The idea is that you have a better sound system connected to the SS than what come with the monitor.

Ken
Polycom
Sr. Product Support Technician
Message 2 of 6
Ovg
Trusted Contributor

Re: No sound from HDMI output of HDX-6000 when connected to SoundStructure

Thank you for the answer. I thought so and you confirmed my guess.    

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Message 3 of 6
petet
Trusted Contributor

Re: No sound from HDMI output of HDX-6000 when connected to SoundStructure

Does the audio cut-off aply to the master twin phono audio out also?

Pete

Message 4 of 6
Kendo
Polycom Employee

Re: No sound from HDMI output of HDX-6000 when connected to SoundStructure

All audio will need to be routed through the sound structure because the SS needs to know about all audio or the echo canceller will fail to function properly.

Ken
Polycom
Sr. Product Support Technician
Message 5 of 6
dibbles
Occasional Advisor

Re: No sound from HDMI output of HDX-6000 when connected to SoundStructure

Thanks for the post!! I have this same scenario with a Group 500.

 

I am assuming it is the same as well??

Message 6 of 6