No audio received on far end

Occasional Contributor

No audio received on far end

Hi all,


Having an issue with a remote site that is not receiving our audio transmissions.  


Near site:  HDX 8000, placed outside the firewall.

Far site:  HDX 8000, inside firewall with gatekeeper.    


Audio meters in the console are showing audio on the near site.  Loop-back test comes back with positive results.


I can make and receive test calls from other sites no problem.  The far site says the same thing about other sites.


When our two sites try to connect, Near can receive video and audio.  Far is receiving video but not audio.

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