I get the following error message when trying to call an HDX 7000 HD from a VSX 7000A:
'Your call could not be completed due to network congestion or because the site could not be located'
The HDX 7000 HD is running software version 3.3.1-19040
The VSX 7000A is running softwre version 9.0.1
Both are attatched to a CMA 4000, and all is green in the endpoint monitor. I have removed and re added the endpoints but still the same problem.
I have checked out the network, and I cannot see where the problem is. I am not aware of network changes, since calls worked between these two devices up til recently.
I just need pointing in the right direction.
Your help is apprciated, If you need any more information I will be happy to respond
I would be looking at the site topology in CMA. Specifically the SITE and SITE LINKS... Check the bandwidth limiting setting there. Remember, when you place a 384kb call over IP, there is MORE bandwidth used (about 20% generally speaking) and that needs to be accounted for when setting up the bandwidth limits.
Yes Thanks Gary. I certainly looked in the Topologies- Site Links, and ajusted the total bandwidth accordingly. Our system seems stable now.