Re: Multipoint Key Recovery

P.S. · ‎07-18-2019

Hello!
Our company uses the Polycom HDX 7000, which was purchased 7-8 years ago. Some time ago, due to problems with power supply, the settings were unexpectedly reset to the factory settings and after the next codec boot, the existing license for multipoint connection was not saved. The license key has also been lost.
I looked at the page "[FAQ] How can I activate / check / verify / recover my license?" before I posted here. License is not displayed in the "License Dashboard" section.
Is it possible to restore the license for multipoint connection?

The serial number of our codec is 881116110A55CN

SteffenBaierUK · ‎07-18-2019

Hello @P.S. ,

welcome to the Poly Community.

I would expect the serial to start with 82

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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P.S. · ‎07-18-2019

Hello Steffen!

See attachment

P.S. · ‎07-18-2019

Steffen,

What does "Enabled" mean in "Option"? Does it mean that a valid license key is entered and saved?

Rtsin · ‎07-22-2019

The space below the line "Option" and " Enabled" is a table shows the current option activation status.

i.e. if you entered a valid activation key, the machine will specify all the options included in the key code and list them below. e.g.

Option Enabled

1080p (tick)

MP Plus (tick)

By the way, I went to the support website for your activation history but got a blank reply. Probably you didn't activated any option at all? All activation action shall be recorded. OR your reseller gave you a fraud key that is not issued by the Polycom system?