Solved: Re: MTR no boot

didier.drieux · ‎10-13-2022

Hi,

I have an issue with MTR. It worked fine but after few hours, no screen on CG8. I tested with another screen connected on HDMI port but "no signal" message. Power off and on, same issue. MTR stays with orange led flashing. Disk led no actif.
But I would like if there is a procedure to reinstall the operating system with teams layer.

The MTR is DELL OptiPlex 7080 XE Micro

Thanks

Best regards

Ian.R · ‎10-13-2022

Hello @didier.drieux,

There is an article about how to do a Recovery and I hope it helps you:

What steps should be followed if the MTR PC powers up, but the boot process does not complete?

Run Hardware Diagnostics (F10) - Requires USB Keyboard
Push Button Reset (PBR) (F11) - places MTR back to factory state. 44040 Poly MTR and GC8 FAQ - Public
Run the Microsoft Teams Room Factory Restore Process
If PBR and Factory Restore Process fail to resolve the issue, use the Poly MTR Cloud Recovery process. 44015 Poly Cloud Recovery Guide - Public
See detailed information on the Lenovo PC Diagnostics here if futher information is required. https://pcsupport.lenovo.com/us/en/solutions/overview
If nothing else works, contact Poly Support for assistance

View solution in original post

SteffenBaierUK · ‎10-13-2022

Hello @didier.drieux ,

Welcome to the Poly Community.

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Ian.R · ‎10-13-2022

Hello @didier.drieux,

There is an article about how to do a Recovery and I hope it helps you:

What steps should be followed if the MTR PC powers up, but the boot process does not complete?

Run Hardware Diagnostics (F10) - Requires USB Keyboard
Push Button Reset (PBR) (F11) - places MTR back to factory state. 44040 Poly MTR and GC8 FAQ - Public
Run the Microsoft Teams Room Factory Restore Process
If PBR and Factory Restore Process fail to resolve the issue, use the Poly MTR Cloud Recovery process. 44015 Poly Cloud Recovery Guide - Public
See detailed information on the Lenovo PC Diagnostics here if futher information is required. https://pcsupport.lenovo.com/us/en/solutions/overview
If nothing else works, contact Poly Support for assistance

didier.drieux · ‎10-14-2022

Hello,

Thanks a lot for these informations.

Best regards