M100 H323 calls connect with no video

Occasional Visitor

M100 H323 calls connect with no video

When I place a call out using 323 number, I get audio but no video.  There is a big picture of the speker logo where the video should be.  It has worked on two of the Ploycom numbers including, 205, but nothing else.


I am new to thei so please help.

Message 1 of 3
Polycom Employee & Community Manager

Re: M100 H323 calls connect with no video

Hi rrb,


Do you see yourself when not in a call?


Does the other site you are calling have a camera?


Do they see your video?


Do you have AES encryption turned on?  Depending on the site, they may require this and if its not enabled, connect you as audio only.

Best Regards,

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Message 2 of 3
Occasional Visitor

Re: M100 H323 calls connect with no video

I see this is an old thread but the issue is exactly what I am getting.


When not on a call I can see myself on both computers.


Yes both sites have a camera.


They do see their video.  Both sites outside of a call can see the video.


With AES encryption enabled on both computers this still doesn't resolve the issue.

Message 3 of 3