Licensing and Upgrade query

Occasional Contributor

Licensing and Upgrade query


Moved from => here <= as unrelated to original post by moderator.





Was looking at previous posts and wondering if we may use the same Key you provided for the HDX8000,  to upgrade our HDX7000 from 2.5 to at least 3.0???


Also I need to know what the license key and option keys are for two of my customers systems.


HDX9006 SN: 881038109129CR

HDX7000 SN: 8809291025E6CN


Your assistance is appreciated.




Message 1 of 5
Polycom Employee & Community Manager

Re: HDX 8000 No Video Output issue

Hello chet,

welcome to the Polycom Community.

The official Polycom support page => here <= contains the Licensing & Product Registration section where you can check your entitlement yourself.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 5
Occasional Contributor

Re: HDX 8000 No Video Output issue

Thank you.  I tried the Licensing & Registration section but it didn't work.  We don't know the actual command that purchased the system or when.  Just know it belongs to the Army and we are contracted to provide maintenance and engineering support.

Any help Polycom can provide to get me the licenseing and option keys for these systems would be greatly apprecaited.  They are in the POLYCOM database somewhere.


If I am following the incorrect procedure or link please let me know. 


Thank you.


Message 3 of 5
Trusted Contributor

Re: HDX 8000 No Video Output issue



There is no activated license options for you HDX's. For upgrade SW you should have service contract from Polycom.


all keys are valid only to those SN for which they were generated

It's impossible to lead us astray for we don't care even to choose the way.
Message 4 of 5
Honored Contributor

Re: Licensing and Upgrade query

SN: 881038109129CR:

HDX 9000, Ship date 04 Apr. 2011, Location CAMP PHOENIX, AC, US, warranty and agreement expired in March 2012


SN: 8809291025E6CN:


HDX 7001 XL, Ship date 08 Aug. 2009, Location BAGRAM, Afghanistan, Warranty  expired in October 2010, no agreement found.


No feature licenses nor upgrade licences found.

“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
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Message 5 of 5