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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-15-2012 01:34 AM

HP Recommended

We have one VC Sys. POLYCOM HDX 7000. because of some password issue we just reset the system, now it works fine. but I am not able to trace the License key to update the sytem it was misplaced. please suggest me how can i get its license key. I think because of this, content shairing is also not happening. after the system reset what are the procedure to get the old condition please help me

5 REPLIES 5

‎05-15-2012 02:16 AM

HP Recommended

Give me S/N of your HDX, I'll try to check.

Was this reply helpful? Yes No

‎05-15-2012 03:08 AM

HP Recommended

Hello prasad,

 

welcome to the Polycom Community.

 

In order to educate users to utilize the search function please be aware that this has already been answered multiple times.

 

Please see this reply => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-15-2012 03:10 AM

HP Recommended

Thanks for your immdiate reply. Sn# is : 8209480C1877CN

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‎05-15-2012 03:21 AM

HP Recommended
@prasad wrote:

Thanks for your immdiate reply. Sn# is : 8209480C1877CN

Prasad,

 

I have provided you with a link that contains the answer how you can check yourselves on our support portal.

 

Please utilize this solution.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-15-2012 03:31 AM

HP Recommended

You only have key for upgrade to SW 2.6 -       UB71-ABF8-0820-0000-00CE

Try it. Otherwise you should have service contract.

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