Joining an external meeting with the Poly X50

Occasional Visitor

Joining an external meeting with the Poly X50

Hi there, our situation as it stands is that we had an external client invite our colleagues to a Teams meeting. My colleagues wanted to use our Poly X50 in our boardroom to join the meeting.
We tried forwarding the invite to the room which it did nothing. We tried dialing the Meeting ID and it would not give us an option, we also tried joining the external meeting with our laptops and then inviting the room directly within the meeting and nothing happened. 
Is there a setting, or license or anything that we need in order for our room to join external Team meeting invites?

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Polycom Employee & Community Manager

Re: Joining an external meeting with the Poly X50

Hello @Prudd16 ,


Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow-up post should contain.

This ensures the questions having to be asked are limited and any new or follow-up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible

Please ensure you familiarise yourself with the FAQs listed in my signature for your convenience.


There is plenty of post on how to set up a mailbox not to strip external Invites out there as this is not a setting on the Poly Studio but on the Microsoft Teams environment we assume you are using.


The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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