We are having the following issues with X50 :
Any help to resolve these issues is appreciated,
Hello @KPS ,
Welcome to the Poly Community.
A good starting point is usually sharing the currently used software. That way we volunteers would not have to ask for this important part.
In addition, also share what mode the Studio X is in as we have many different ones.
Is this a day 1 issue and have Poly support yet been contacted?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
If official support is required please check how to phone or open a case here----------------
Thank you Steffen!
Below are the firmware version and other settings:
Frame Speaker mode
Ticket has been opened with Poly awaiting response.
I will provide an update once the issue is resolved
Just an update. The issue is still not resolved and Poly has initiated an RMA to replace the device.
Currently operating in Teams mode and encountered another issue:
There were times when a Virtual Attendee was visible on laptops but not on the in-room TV Screen. They only showed up as a black box with their name on the TV Screen. Anyone had similar experience ?